Refund policy

Return & Refund Policy

Thank you for shopping with us! Because our items are custom-made just for you, we have specific guidelines for returns and refunds:

1. Cancellations & Refunds (Before Production) You may cancel your order for a full refund only before production has started. If you need to cancel, please contact us immediately at our website's form to check your order status.

2. No Refunds After Production Begins Once your custom order has entered the production phase, we have already invested materials and labor into your unique item. Therefore, we do not accept cancellations or offer refunds once production has started.

3. Replacements for Quality Issues We stand behind the quality of our products. If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with clear photos of the issue. We will gladly offer a free replacement (refunds are not provided for quality issues).

4. Non-Returnable Scenarios Because each item is personalized, we cannot accept returns or exchanges for:

• Change of mind or personal preference.
• Errors in the customization details provided by you at checkout (e.g., spelling mistakes or low-quality images).

If you have any questions or need assistance with your order, please reach out to us at out website's form. We are here to help!